CUSTOMIZED INTRINSICALLY SAFE ELECTRICAL EQUIPMENT SERVICE
We were founded in 2004 and have 20 years of successful experience. We are a company that integrates research and development, production, and sales.
Factory Introduction
The factory is located in Pingshan District, Shenzhen, Guangdong Province, covering an area of approximately 2000 square meters. It has a sound organizational structure and quality assurance structure, as well as an information-based professional production testing collaborative management platform.
At present, the factory has obtained 5 major system certification certificates (QC08000, ISO27001, etc.) and has 5 assembly lines: 2 for pre processing, 2 for assembly, and 1 for packaging; The experimental equipment includes high and low temperature boxes, drum testing machines, wire bending testing machines, steel ball impact testing machines, button life testing machines, salt spray boxes, standard light sources, vibration testing machines, etc., to ensure the stable operation of the production line; In addition to design and development, the company collaborates with factories to produce high-quality industrial explosion-proof mobile terminal products and provide customers with satisfactory high-quality products and services.
By improving intrinsically safe electrical equipment technology services, enhance the safety level of enterprise users and individuals
After-Sales
With the service philosophy of striving for excellence, winning trust through service, and creating value through professionalism, our company provides after-sales service for all mobile phones, tablets, laptops, and other devices sold by our company.
If you encounter any malfunctions while using the Dorland intrinsically safe apparatus, please contact the relevant Dorland staff for service in a timely manner.
After sales process:
Identify issues:
Contact us:
Sending machines:
Inspection and maintenance:
Quality inspection:
Return to customer:
Information archiving:
Service Policy
In terms of returns and exchanges: Within 7 days of receiving the product, any intrinsically safe explosion-proof products provided by Beijing Dorland that have quality problems can be returned or exchanged within 7 days, with a one-year warranty for non-human reasons.
In terms of maintenance: Contact and send back within working hours, and solve the problem within 10-15 working days.
In terms of online guidance: When customers encounter usage problems, they can contact customer service for online guidance.
In terms of offline training: We will organize customer offline training to help them better understand our products.